Principal, The Retail Feedback Group
A leading expert in consumer-centered marketing research, Brian possesses more than 25 years of in-depth experience working with organizations in the food, supermarket, wholesale, retail, trade association, and nonprofit sectors. Some key areas Brian consults on include consumer research, stakeholder feedback, voice of customer programs, industry benchmarking studies, and public relations efforts. Brian is a well-known commentator, who appears regularly in a variety of publications, as well as presents at and facilitates sessions with retail and food industry audiences. Brian served as the chair of the Food Marketing Institute (FMI) Consumer Market Research Committee for many years and remains actively involved with the National Grocers Association (NGA). He earned his M.A. in Communication Studies and his B.A. summa cum laude in Communication Studies from the University of Minnesota, as well as holds Professional Researcher Certification (PRC) from the Insights Association. Brian co-authored the book “Feedback Rules!”, published by Brigantine Media in 2016.