Attendee Resources: FAQ About the Platform, Finding Exhibitors, Networking With Attendees and Viewing Sessions

Attendee Quick Start Guide

This PDF serves as a guide to give you a basic overview of the platform and the 5 steps to get started: How to log in, build and edit your profile, view sessions, learn about  products/services, and connect with others.

Download Attendee Quick Start Guide

Buyer Resources

Use the resources on this page to learn how to get started. View the Buyer Preview Webinar recording and download the Buyer Resource Guide to learn more about how you can engage within the platform before, during and after the official event dates. Also, be sure to check out the current exhibitor list.  

Exhibitor Resources

Exhibitors with questions about how to set up their booth should visit the exhibitor resources page for more detailed instructions.

Platform Overview Tutorial Videos

View videos of the Fresh Summit platform in action so you’ll be able to jump right in and start networking: 

Social Media Sharing

FRESH SUMMIT social sharing downloads

Want to share your #FreshSummit excitement?

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Frequently Asked Questions


  • Are there any special device or bandwidth requirements for me to attend? 

    You will need an internet connection and web browser. We recommend high-speed internet for the best viewing experience. 

    We strongly suggest you join the conference using a supported internet browser, which includes the most up-to-date version of Google Chrome, Firefox, or Safari. Internet Explorer is not recommended. 

  • Do I need to install or download anything in order to attend the event? 

    There is no need to download or install anything prior to the conference. The event will automatically open in a web browser. If windows do not open automatically, be sure to double check that pop-ups are allowed in your browser. 

    If you would prefer to use your mobile device, you can download the PMA Fresh Summit mobile app from your app store by searching "PMA Fresh Summit." You can log in using the same email and password that you have on your web account. All functionality is available in both the web and the mobile versions of the app. 

  • Is video and/or microphone necessary? 

    If you would like to participate in video networking, you will need to have a working webcam and mic. You can turn your camera on and off should you not want to be seen. 

  • How do I use the platform (edit profile/attend sessions/network/see new products)? 

    The event platform has a lot of features. For a basic understanding, we recommend you first download and review our Attendee Quick Start Guide. For a deeper dive, watch the Platform Overview Video.  


Find Products/Services 

  • Where can I find products/services? 

    View step-by-step instructions

    Fresh Summit is a great resource for you to see what is new and find products and services you are looking for. You can navigate to each area below from the homepage buttons or the top navigation.   
  1. The Marketplace – Connect with the right people, products and services in the Marketplace. Like last year, companies can be found in 4 marketplaces: Produce, Complementary Items, Floral, and Solutions marketplace.  
  2. Fresh Ideas Showcase – See the latest products and innovations in: Certified Organic, Floral, On-the-go, Food Safety, Food Waste, Sustainability, Packaging, Technology, and Fresh Ideas. 
  3. Exhibitor Highlights – Join virtual tours, see products demos, and engage more with products and services.  

  • How do I see the exhibitor list?

    View the current exhibitor list, or log in to the platform and click "Marketplace."

  • How do I interact with an exhibitor?

    Once you have selected an exhibitor’s page to view, you can connect with them via text chat or set up a video meeting. You can also see the team members who are attending Fresh Summit on their page and connect with them directly.

  • Will I be able to bookmark exhibitors and products and services I am interested in?

    Of course!  Bookmark companies that interest you ahead of time right from the exhibitor list using the icon next to their name.  If you are already on their page, you’ll see a bookmark button just under their logo.

  • Are exhibitors doing tours, product demos or offering additional info?

    Absolutely. Check out the Exhibitor Highlights area on the top navigation menu and you’ll see a variety of featured items, tours, demos, samples, and other info that exhibitors are providing. You’ll also find featured product demos right in the main event schedule where you can add them to your calendar. 



  • What are the various ways I can interact with other attendees? 

    Once you're registered, access the Attendee List prior to the event to see who you'd like to connect with.

    Connect with attendees in the platform by clicking on “attendees” from the home page.  Here you can see a full list, connect, text chat or set up video conferences.  You can also connect in community chat rooms, and chat with exhibitors in the marketplace.

    Don’t miss these scheduled networking events: Daily Plan, Reflect, & Connect meetings with one of 10+ communities and daily networking receptions, and Q&A/chat during live sessions. Check out the schedule, and add sessions to your agenda.

  • How do I make a connection with another attendee? 

    View step-by-step instructions
  • How do I improve the recommended connections in the platform? 

    The more information you have in your profile (such as skills and biographical info), the more information the platform has to make great recommendations on other attendees or exhibiting companies you should meet.   

    You can also refine the suggestions. While you are in Attendees view, look to the left side of your screen where it says "Get better recommendations." In this area, you can add specific terms related to attendees you want to connect with. Once you enter the term, the AI-powered matchmaking will begin and results will appear within one minute. Note: you may need to refresh the page to see updated info. 
    View step-by-step instructions

  • How can I set up meetings with exhibitor or other attendees? 

    View step-by-step instructions 

  • Do I need to have my own Zoom account for video conferencing? 

    Nope! Everything will be done right within the platform – there is no need to have any additional account. 

    Note: You may need to ‘allow’ your browser to access your video and mic in order to successfully start the video call. 

  • What community/group chat rooms are available? How do I find them? 

    From the homepage, navigate to the button that says Community Chat Rooms. From here, you will see a list of all the different community chat rooms that are available – feel free to join as many as you want! To join a chat room, click the "Follow discussion" button on the right-hand side of the screen (it will show up purple once you are subscribed). Simply enter your chat and click send.

View step-by-step instructions


  • How do I view sessions? 

    View step-by-step instructions

  • What time zones will the sessions appear in? 

    We have attendees joining us from around the world. To make it easy for you to know when to join, sessions will show up in your local time zone. 

  • How do I add sessions/meetings to my Outlook/Gmail/iCal/other calendar? 

    View step-by-step instructions

  • How do I ask questions/chat with others during the live sessions? 

    You can ask questions and interact with others attending the session by using the live discussion panel on the right of your screen. Use the chat tab to share thoughts and chat with other participants. Use the questions tab if you have a question specifically for the speaker.

Thank you presenting sponsors