Policies

PMA will issue a full refund, minus a US$75 processing fee, for written cancellation requests received by October 6, 2017.  All badges and holders, if mailed, must be returned to PMA with the written cancellation request. 

PMA will not issue refunds after October 6, 2017.

There will be a charge of $100 to replace a lost/stolen badge.  A badge consists of the badge and badge holder; both are required for admittance.  To have your badge re-printed, please bring your confirmation letter and a picture ID to the on-site registration desk.

If you are unable to attend the Fresh Summit, you can send a substitute in your place.  In order to update the registration and badge to your replacement's name, the person replacing you must present the original badge (if mailed) and a confirmation letter to the on-site registration desk.  If your replacement arrives without the badge (if mailed), he/she will be charged the cost of a new registration.

If you don't want to worry about forgetting your badge at home or losing it use our quick, self check-in process upon arrival to get your badge. If you prefer, we can still mail a badge for any registrations received by September 15, 2017. Just indicate this preference during your registration process and provide a continental U.S. street address.

New this year! Located on the back of your badge, you will find a small wearable beacon which sends a unique signal allowing PMA to learn about education attendance and traffic patterns. This will help us understand what holds the most value for our attendees and exhibitors so that we may enhance your experience moving forward. This tracking does NOT extend outside of the convention center/official PMA events and rest assured, we will not share the information in any way with others.

PMA event registration lists are available to all registrants, exhibitors, and sponsors for each event. The lists include the attendee's name, job title, address, phone, fax, e-mail and business type and are available for up to one year after the event. Delivery vehicles vary depending on event and may include mobile application(s). If you wish to opt out of being included on a registration list, please contact the Solution Center at solutionctr@pma.com or +1 (302) 738-7100.